Have a question about the MLH Mentor Matcher? Here are the answers to some of the most common questions we hear.
The Mentor Matcher makes it easy for hackers to connect with mentors at hackathons via SMS or web form. Unlike other mentor systems, it enables IRL connections seamlessly.
Yes. After you login in above, simply select “I’m a hacker” after choosing your event. From there you’ll be able to access a web chat box where you can submit mentor requests without your phone.
The MLH Mentor Matcher is free to use. Normal rates apply for SMS messages and phone calls.
Yes. Currently the MLH Mentor Matcher is available in several countries and we’re adding more regularly.
Your event hasn’t been created yet. Contact your MLH Coach or the local Hackathon Organizers and they can set it up for you.
No. Your privacy is secure and all communication occurs via the MLH Mentor Matcher’s phone number
Yes. Simply text the word “status” to the MLH Mentor Matcher. When your ticket is assigned to a mentor, you’ll be notified by SMS. To cancel a ticket, simply text the words “cancel ticket.” If you have any trouble finding your mentor, you can always call the number you texted your question to and you’ll be connected to them via a phone call.
Anything from “Can’t figure out why I can’t find box collider anywhere in Unity.” to “I need help setting up my environment.” No problem is too big or too small.
Slack is great for a quick question and crowdsourcing answers but it is more ephemeral, noisy, and not a traditional queue. It is not always evident whether a mentor has claimed a ticket and is on their way to support you. With the MLH Mentor Matcher, a support ticket is automatically created from your texts, greatly simplifying the process of escalating a chat conversation to a ticket. This makes it way easier for the right mentor to find you.
We’ve spoken to a lot of hackers over the past five years and we’ve heard that approaching a mentor can be intimidating. In addition, your mentor might not know the answer to your question and it’s not always clear who the mentors are, sometimes they look like hackers.
The mentors are volunteers who are excited to help hackers build cool stuff. Many of them work for the companies that are sponsoring the hackathon, but some are just local developers, entrepreneurs, or designers who wanted to help out.
Anyone can sign up to be a mentor at a hackathon. To become a mentor on the MLH Mentor Matcher, just sign up and select “I’m a mentor” after choosing your event.
Don't worry! We're here to help. Just send an email with your questions to [email protected] and we'll get back to you within 2 - 3 business days.